{"id":115,"date":"2026-07-30T16:22:53","date_gmt":"2026-07-30T16:22:53","guid":{"rendered":"https:\/\/cadouricudrag.ro\/?page_id=115"},"modified":"2026-07-30T16:59:14","modified_gmt":"2026-07-30T16:59:14","slug":"retur-si-anularea-comenzii","status":"publish","type":"page","link":"https:\/\/cadouricudrag.ro\/en\/retur-si-anularea-comenzii\/","title":{"rendered":"Retur \u0219i anulare"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Ultima actualizare:<\/strong> 30 iulie 2026<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Informa\u021bii generale<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La Cadouri cu Drag ne dorim ca fiecare client s\u0103 fie mul\u021bumit de produsele primite. Dac\u0103 \u00eent\u00e2mpina\u021bi orice problem\u0103 legat\u0103 de o comand\u0103, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi c\u00e2t mai cur\u00e2nd pentru a g\u0103si o solu\u021bie.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">2. Produse personalizate<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Majoritatea produselor comercializate pe <strong>cadouricudrag.ro<\/strong> sunt realizate la comand\u0103 \u0219i personalizate conform specifica\u021biilor furnizate de client (de exemplu: nume, v\u00e2rst\u0103, mesaje, fotografii sau alte elemente personalizate).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Conform <strong>O.U.G. nr. 34\/2014 privind drepturile consumatorilor \u00een cadrul contractelor \u00eencheiate cu profesioni\u0219tii<\/strong>, dreptul de retragere \u00een termen de 14 zile nu se aplic\u0103 produselor confec\u021bionate dup\u0103 specifica\u021biile prezentate de consumator sau personalizate \u00een mod clar.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Prin urmare, <strong>produsele personalizate nu pot fi returnate din motive precum schimbarea preferin\u021bei, renun\u021barea la comand\u0103 sau alegerea unei alte variante dup\u0103 realizarea acestora.<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">3. Produse deteriorate sau livrate gre\u0219it<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Dac\u0103 produsul primit:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>este deteriorat \u00een timpul transportului;<\/li>\n\n\n\n<li>prezint\u0103 defecte de fabrica\u021bie;<\/li>\n\n\n\n<li>difer\u0103 fa\u021b\u0103 de comanda confirmat\u0103;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">v\u0103 rug\u0103m s\u0103 ne contacta\u021bi \u00een termen de <strong>48 de ore<\/strong> de la primirea coletului.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pentru solu\u021bionarea c\u00e2t mai rapid\u0103 a situa\u021biei, este posibil s\u0103 v\u0103 solicit\u0103m fotografii ale produsului \u0219i ale ambalajului.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen func\u021bie de situa\u021bie, produsul va fi \u00eenlocuit sau se va oferi rambursarea contravalorii acestuia, conform prevederilor legale.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">4. Anularea comenzilor<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Comenzile pot fi anulate doar \u00eenainte de \u00eenceperea procesului de personalizare sau realizare a produsului.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dup\u0103 \u00eenceperea realiz\u0103rii produsului personalizat, anularea comenzii nu mai este posibil\u0103.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dac\u0103 dori\u021bi anularea unei comenzi, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi c\u00e2t mai repede dup\u0103 plasarea acesteia.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">5. Rambursarea sumelor<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen situa\u021biile \u00een care se aprob\u0103 rambursarea unei sume, aceasta va fi efectuat\u0103 prin aceea\u0219i metod\u0103 de plat\u0103 utilizat\u0103 la achizi\u021bie, \u00een termenul prev\u0103zut de legisla\u021bia \u00een vigoare.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">6. Contact<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Pentru orice solicitare privind returul sau anularea unei comenzi, ne pute\u021bi contacta:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>DRAGOSTORE S.R.L.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udccd Str. C\u0103r\u0103mizilor nr. 34, T\u0103u\u021bii de Sus, Ora\u0219 Baia Sprie, Jud. Maramure\u0219, Rom\u00e2nia<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udcde Telefon: <strong>0770 961 019<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce7 E-mail: <strong><a>dragostoresrl@gmail.com<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Ultima actualizare: 30 iulie 2026 1. Informa\u021bii generale La Cadouri cu Drag ne dorim ca fiecare client s\u0103 fie mul\u021bumit [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_zipai_imported":false,"footnotes":""},"class_list":["post-115","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"spectra_blocks_featured_image_url":null,"spectra_blocks_author_info":{"display_name":"dragostoresrl@gmail.com","avatar_url":"https:\/\/secure.gravatar.com\/avatar\/e769f52564d1ca6cb7a90a69b2cc69251b8addc513338e4b784ad3227cfa6262?s=96&d=mm&r=g","author_link":"https:\/\/cadouricudrag.ro\/en\/author\/dragostoresrlgmail-com\/","description":""},"_links":{"self":[{"href":"https:\/\/cadouricudrag.ro\/en\/wp-json\/wp\/v2\/pages\/115","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cadouricudrag.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cadouricudrag.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cadouricudrag.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cadouricudrag.ro\/en\/wp-json\/wp\/v2\/comments?post=115"}],"version-history":[{"count":2,"href":"https:\/\/cadouricudrag.ro\/en\/wp-json\/wp\/v2\/pages\/115\/revisions"}],"predecessor-version":[{"id":139,"href":"https:\/\/cadouricudrag.ro\/en\/wp-json\/wp\/v2\/pages\/115\/revisions\/139"}],"wp:attachment":[{"href":"https:\/\/cadouricudrag.ro\/en\/wp-json\/wp\/v2\/media?parent=115"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}