{"id":119,"date":"2026-07-30T16:26:16","date_gmt":"2026-07-30T16:26:16","guid":{"rendered":"https:\/\/cadouricudrag.ro\/?page_id=119"},"modified":"2026-07-30T16:26:17","modified_gmt":"2026-07-30T16:26:17","slug":"anpc-si-solutionarea-litigiilor","status":"publish","type":"page","link":"https:\/\/cadouricudrag.ro\/en\/anpc-si-solutionarea-litigiilor\/","title":{"rendered":"ANPC \u0219i Solu\u021bionarea Litigiilor"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Ultima actualizare:<\/strong> 30 iulie 2026<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Protec\u021bia consumatorilor<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Cadouri cu Drag \u00ee\u0219i desf\u0103\u0219oar\u0103 activitatea cu respectarea legisla\u021biei rom\u00e2ne \u0219i europene privind protec\u021bia consumatorilor.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ne dorim ca fiecare client s\u0103 beneficieze de o experien\u021b\u0103 pl\u0103cut\u0103 \u0219i de produse realizate cu grij\u0103 \u0219i aten\u021bie la detalii.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen cazul \u00een care apare o situa\u021bie nepl\u0103cut\u0103, v\u0103 \u00eencuraj\u0103m s\u0103 ne contacta\u021bi mai \u00eent\u00e2i pentru a g\u0103si \u00eempreun\u0103 o solu\u021bie amiabil\u0103.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Solu\u021bionarea alternativ\u0103 a litigiilor (SAL)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Consumatorii au posibilitatea de a apela la procedurile de solu\u021bionare alternativ\u0103 a litigiilor (SAL), conform legisla\u021biei \u00een vigoare.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mai multe informa\u021bii sunt disponibile pe site-ul Autorit\u0103\u021bii Na\u021bionale pentru Protec\u021bia Consumatorilor (ANPC).<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Solu\u021bionarea online a litigiilor (SOL)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen conformitate cu Regulamentul (UE) nr. 524\/2013, consumatorii pot utiliza Platforma european\u0103 de solu\u021bionare online a litigiilor (SOL), disponibil\u0103 la urm\u0103toarea adres\u0103:<\/p>\n\n\n\n<figure class=\"wp-block-embed\"><div class=\"wp-block-embed__wrapper\">\nhttps:\/\/ec.europa.eu\/consumers\/odr\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Platforma faciliteaz\u0103 solu\u021bionarea extrajudiciar\u0103 a litigiilor dintre consumatori \u0219i comercian\u021bii care desf\u0103\u0219oar\u0103 activit\u0103\u021bi online.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Autoritatea Na\u021bional\u0103 pentru Protec\u021bia Consumatorilor (ANPC)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pentru informa\u021bii privind drepturile consumatorilor sau pentru depunerea unei sesiz\u0103ri, pute\u021bi consulta site-ul oficial al Autorit\u0103\u021bii Na\u021bionale pentru Protec\u021bia Consumatorilor:<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-anpc wp-block-embed-anpc\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"sFAkyBxZrN\"><a href=\"https:\/\/anpc.ro\/\" target=\"_blank\" rel=\"noopener\">Acasa<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"\u201eAcasa\u201d \u2013 ANPC\" src=\"https:\/\/anpc.ro\/embed\/#?secret=zoaHYHdtW3#?secret=sFAkyBxZrN\" data-secret=\"sFAkyBxZrN\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Contact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pentru orice nel\u0103murire privind o comand\u0103 sau un produs, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi \u00eenainte de a ini\u021bia o reclama\u021bie.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>DRAGOSTORE S.R.L.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udccd Str. C\u0103r\u0103mizilor nr. 34, T\u0103u\u021bii de Sus, Ora\u0219 Baia Sprie, Jud. Maramure\u0219, Rom\u00e2nia<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udcde Telefon: <strong>0770 961 019<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce7 E-mail: <strong><a>dragostoresrl@gmail.com<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Ultima actualizare: 30 iulie 2026 Protec\u021bia consumatorilor Cadouri cu Drag \u00ee\u0219i desf\u0103\u0219oar\u0103 activitatea cu respectarea legisla\u021biei rom\u00e2ne \u0219i europene privind [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_zipai_imported":false,"footnotes":""},"class_list":["post-119","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"spectra_blocks_featured_image_url":null,"spectra_blocks_author_info":{"display_name":"dragostoresrl@gmail.com","avatar_url":"https:\/\/secure.gravatar.com\/avatar\/e769f52564d1ca6cb7a90a69b2cc69251b8addc513338e4b784ad3227cfa6262?s=96&d=mm&r=g","author_link":"https:\/\/cadouricudrag.ro\/en\/author\/dragostoresrlgmail-com\/","description":""},"_links":{"self":[{"href":"https:\/\/cadouricudrag.ro\/en\/wp-json\/wp\/v2\/pages\/119","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cadouricudrag.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cadouricudrag.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cadouricudrag.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cadouricudrag.ro\/en\/wp-json\/wp\/v2\/comments?post=119"}],"version-history":[{"count":1,"href":"https:\/\/cadouricudrag.ro\/en\/wp-json\/wp\/v2\/pages\/119\/revisions"}],"predecessor-version":[{"id":120,"href":"https:\/\/cadouricudrag.ro\/en\/wp-json\/wp\/v2\/pages\/119\/revisions\/120"}],"wp:attachment":[{"href":"https:\/\/cadouricudrag.ro\/en\/wp-json\/wp\/v2\/media?parent=119"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}